Privacy Policy
We at PrepMonkey, operated by Stanza Soft India Private Limited ("PrepMonkey", "we", "our", or "us"), are committed to protecting your personal information and ensuring that your data is handled responsibly. Your privacy is important to us, and safeguarding your personal information is one of our highest priorities.
This Privacy Policy ("Policy") explains how we collect, use, process, disclose, and protect personal information when you use our website, app, and related services ("Platforms"). This Policy must be read along with our Terms of Use.
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. Whenever we update this Policy, the "Last Updated" date will be changed. In some cases, we may notify you through email or app notifications. We encourage you to review this Policy regularly.
1. Personal Information We Collect
We collect personal information in the following ways:
A. Information Provided Directly by You
We collect information when you:
- Register or create an account
- Interact with our chat/AI mentor
- Upload notes, files, PDFs, or images
- Use features such as PYQs, analytics, flashcards, mnemonics, or study plans
- Participate in tests or assessments
- Contact us through email, forms, or feedback
- Purchase any product or subscription
This may include:
- Full Name
- Phone number
- Email address
- Account login details
- Transaction history
- Study preferences and usage history
- Notes, uploads, content, queries shared with the AI
- Messages sent through any communication channel
Some features may not work if certain data is not provided.
B. Information Collected Automatically
We automatically collect:
- Device information (model, OS, unique IDs)
- IP address
- App usage patterns
- Pages visited, features used
- Time spent on modules (PYQ, notes, chat, etc.)
- Interaction with AI mentor and content
This helps us improve your experience and analyse app performance.
C. Information from Third Parties
We may receive information from:
- Social media platforms when you interact with our content
- Payment gateways
- Analytics & advertising partners
- External content/learning platforms (if integrated in future)
This may include user IDs, engagement metrics, demographics, and preference signals based on your interactions.
2. How We Use Your Personal Information
We use the collected information for purposes including:
A. Providing and Improving Our Services
- Creating and managing your PrepMonkey account
- Personalising your study plan, recommendations, and dashboard
- Delivering chat/AI mentor interactions with grounding
- Generating flashcards, mnemonics, notes, quizzes, and summaries
- Processing and evaluating uploaded content
- Conducting tests, psychometric assessments, and analytics
B. Enhancing the Product
- Improving accuracy of AI models
- Understanding user needs
- Developing new features
- Fixing bugs and improving stability
C. Communication
- Sending alerts, updates, study reminders
- Providing customer support
- Sharing content or offers that may interest you
D. Legal, Safety & Compliance
- Preventing fraud, misuse, or abuse
- Complying with laws, regulations, and court orders
- Protecting our rights and the rights of our users
3. Sharing and Disclosure of Personal Information
We share personal information only when necessary:
A. With Our Group Companies
For operational, analytical, or support purposes.
B. With Service Providers
Such as:
- Payment gateways
- Cloud hosting providers
- Data analytics services
- Customer support tools
- AI infrastructure providers
These partners process data on our behalf following strict confidentiality agreements.
C. With Marketing & Advertising Partners
(Only after obtaining relevant permissions, where necessary.)
These partners help us understand what services may interest you.
D. With Third-Party Integrations
When you interact with embedded tools (videos, quizzes, social media widgets), data may be shared with their systems per their own privacy policies.
E. During Corporate Transactions
Like merger, acquisition, restructuring, or asset transfers.
F. When Required by Law
To comply with legal obligations, court orders, or government requests.
4. Your Rights
You may request:
A. Correction or Update
Update or correct your personal information anytime through the "Profile" section or by contacting us.
B. Consent Withdrawal
If a feature requires consent, you may withdraw it.
(Withdrawal may limit your access to certain services.)
C. Deletion
You may delete your account at any time from within the app.
After deletion, we remove all personal information except that required for legitimate business or legal purposes.
D. Grievance Redressal
If you face issues exercising your rights or have concerns about your data, you may contact our Grievance Officer.
5. Data Retention & Deletion
When you delete your account:
- We delete your personal data, learning history, preferences, uploaded files, and analytics data.
- Some information may be retained temporarily as required by law, fraud prevention, or legitimate business needs.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep your session active
- Save preferences
- Track progress
- Analyse app performance
- Personalise your learning experience
You may disable cookies in your browser/device settings, but certain features may not function correctly.
7. Security Measures
We implement multiple safeguards including:
- Industry-standard encryption
- Secure servers
- Strict access controls
- Regular audits
- Confidentiality protocols for employees and contractors
While we follow best practices, no system is entirely immune to risks.
8. Grievance Redressal
If you have concerns, complaints, or wish to exercise your rights, please contact our Grievance Officer:
Name: Pavani
Email: pavani@stanzasoft.com
All complaints will be addressed within 15 days of receipt.
9. Contact Us
For any queries related to this Policy or your data rights, reach us at:
📱 WhatsApp Support: (will be added later)